Guest Contribution

Guest Contribution

Conversational UI - Chatbots and virtual Assistants

Conversational UI: How chatbots change customer communication

The increasing interest in "talking systems" is a logical consequence of digitization. This also applies to the insurance industry. Chatbots belong to the category "Conversational User Interface". These include services such as WhatsApp or Facebook Messenger as well as language assistants such as Alexa or Google Home.
Digitization Teaser Box

Commercial and Industrial Insurance: Digitization opportunities at the product level – part two

When it comes to opportunities for digitisation in industrial and commercial insurance, the information to be recorded plays a decisive role in risk assessment. This applies to the assessment by an underwriter as well as to the risk decision that a system should make.

Omni-Channel: a worthwhile strategy for retailers?

The retail industry has been undergoing rapid changes for some two decades. Around 20 years ago, there was only one channel – the local...

The future key player in a smart grid – A flexibility operator?

As the energy market is rapidly changing, due to the massive growth of electricity produced from renewable energy sources, the growing number of prosumers...

Backend adjustments to support e-commerce growth

In online trading, high growth rates of up to 30 percent are the order of the day. However, this can also create a need...
Commercial and industrial insurance: Digitization opportunities at the market level

Commercial and Industrial Insurance: Digitization opportunities at the market level

Digitization is driving change in commercial and industrial insurance. Whether you succeed in taking the step into the digital future will in the long term determine your company’s business success. Read in the first part of our series how digitization is influencing how the actors act in the market.

Using multichannels correctly: Intelligent channel networking can open up new potential

Internet sales figures are continually increasing, while at the same time, retail stores are struggling to maintain their market share. The introduction of multichannel...
DIgitale Revolution im Versicherungswesen?

Digital revolution in the industry: new distribution channels are breaking up old structures

The advent of the Internet triggered a digital revolution that completely redesigned many sectors of the economy. Even in the insurance industry some major changes are emerging that could reshape this industry. We have already seen the first providers using digital platforms to sell insurance.

The delicate little plant “online grocery” in Germany

The German online food trade is still at a modest level – but interest is growing Online food retailing in Germany is still at a...

E-billing mandatory from 2020 for all government suppliers

The e-invoice has been a done deal for quite a while. Legislators decided that this should be mandatory for the highest federal authorities from November 2018, and from 2019, all other German public offices will have to follow suit.