What I would like digitisation do for my daily work as an underwriter

Recently, a colleague asked me about my ideal underwriter’s working day, taking into account my current knowledge of digitisation possibilities. By Alexander Stolte.

As an underwriter, I would like the system to support me in

• assessing the risks in question,
• creating and managing offers and
• to manage my portfolio of contracts.

Depending on the complexity or the size of the risk, the support can be very different.

1. 1. For small to medium-sized risks that can be easily standardised, I would like the system to allow me to define underwriting rules that automatically lead to a decision on submission of an offer, the level of premium and the design of the coverage on the basis of the recorded information.
      Ideally, the whole process should be done in dark processing and on end-to-end basis. This includes the preparation of the offer and policy documents. The goal is to achieve a higher level of customer satisfaction and broker satisfaction by making decisions faster. Of course, the automation also helps to reduce administrative effort. Hence, more of my time is spent dealing with complex risks.
   2. In the case of complex or major risks, the system helps to record information in a structured manner and to make information available from other sources, so that I have a better basis for decision-making.

For me as an underwriter, this means that my day-to-day work is moving away from individual risk decisions and towards a more portfolio-managing position. I implement rules with the help of a system in such a way that I no longer have to worry about the individual risk, write an offer or write an e-mail. The system relieves me of purely administrative work to a certain extent. I would have a more overarching view of the risks.

This article first was published on LinkedIn.

Read also: From Underwriter to IT Service Provider – Alexander Stolte’s digitization column